Scenario One:
Person at tax office - "I need your full name."
Me - It's _______________ (spell it out as she can't spell it)
Person at tax office - "I need your date of birth"
Me - It's ______________
Person at tax office - "I need the last 4 digits of your social security number"
Me - This isn't very secure. I have already given you my full name, spelled out, my date of birth and now you're asking for my social security number? While there are 5 people sitting here in the lobby, well within earshot.
Person at tax office - "No one can do anything with the last 4 digits of your social security number."
Me - Standing there with my mouth wide open, fallen to the ground in surprise
Scenario Two:
Person at property rental office - "We need your driver's license scanned and emailed to us in order for us to schedule a showing for you."
Me - Why do you need my driver's license?
Person at property rental office - "That's our process. We need it to verify your identity."
Me - Is this a secret secure place or something? I just want to take a look at the property to even see if we're interested or not.
Person at property rental office - "You cannot be scheduled to see the property without us receiving your ID."
Me - This doesn't make any sense. How secure do you think this is. I don't you know and you want me to send over my driver's license to you? How much sense does this make?
Person at property rental office - "Every rental property place requires this. This is the process everywhere."
Me - That actually isn't true and this wouldn't be my first rental. Can I please speak with your supervisor?
Person at property rental office - "We can only speak with email."
Me - Um...so how are we talking now over the phone then?
Person at property rental office - "We can only speak with our supervisor over email and can't give that out.
Me - Is this for real? All I want is to see the place. Goodness gracious!
Scenario Three:
Customer service person at any customer service center (yes, I mean any...) - "Can I please get your full name please"
Me - It's _________________ (spell it out because they can't understand otherwise)
Customer service person - "Can I get your full address please"
Me - It's ______________________
Customer service person - "Can I get your date of birth please"
Me - It's ______________________
Customer service person - "Can I have your mother's maiden name please"
Me - It's _____________________
Customer service person - "Can I have the secret password on your account please"
Me - It's __________________
Customer service person - "Can I please have the last 4 digits of your social security number"
Me - Alright, you do realize this isn't a secure call right? I mean I have given you all this info after I gave it to the automated system already.
Customer service person - "The call is secure on our end."
Me - Are you kidding me? I am on a cell phone. Anyone can catch this call. It is not secure. Is the info I have already given not enough.
Customer service person - "Without the last 4 digits of your social security number, we won't be able to help you any further."
Me - Can I speak with your supervisor?
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So here is the million dollar question. Is it a requirement to not have a brain when you work for such companies? Or is it part of the job description that says, "Must not have common sense to work here". Am I the only one that finds this frustrating? Might as well ask me for naked pictures next and tell me they cannot proceed with doing my taxes, showing me a rental home or assist me with my phone, cable or insurance bill without the naked pictures. I can't possibly be the only one suffering through this crap.
Are you serious???
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